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Installing Forcefield  

  • How do I install or reinstall the Forcefield Parent App on my iPhone or iPad?

    From your iPhone or iPad, go to the App Store. Search for Forcefield Parent. Download the app, launch the app and sign into Forcefield.

  • How do I install or reinstall Forcefield on my child's Mac computer?

    From your child's computer, go to InstallFF.me and select Install Forcefield. Forcefield will ask you to confirm that you are on the child’s computer, and will then download an installer file called “Forcefield.pkg” which may appear on your desktop or in your Downloads folder (depending on your settings). Double click on the installer and follow the simple steps. During the process you will be asked to sign in to Forcefield, which is how your child’s computer becomes connected to your new Forcefield account.

    Next, you will be asked whether this computer is used just by one child, or is shared between multiple users (which can also include you). If the computer is likely to be shared, select Multiple Users so that users will have the ability to sign in and sign out on the same computer. You can also change this in Settings later.

    Next, you will be asked to select either Safari or Chrome as the only browser that will be available on this computer after Forcefield is installed. (We strongly recommend that you consult with your child as to which browser they prefer before making this decision.) When the installation is finished, Forcefield will remove and disable all other browsers except for the one you selected, and will relaunch that browser. Your child may now browse the Internet.

  • How do I install or reinstall the Forcefield Child App on my child’s iPhone or iPad?

    On your child's mobile device, open Safari, go to InstallFF.me, log in and follow the steps.

    Before you install, you'll need: Device passcodes as well as Apple IDs & passwords for your child's devices.

    Note: Downloading the Forcefield Child app directly from the App Store will not give you access to all Forcefield features.

  • The Forcefield Child App is not installing on my child’s mobile device.

    It is possible that the app download is being blocked by parental control restrictions that have been set on this device. In order for Forcefield to be installed on your child's mobile device, age restrictions on apps must first be removed. On the child’s device, go to Settings > General > Restrictions > Apps > Select 17+ or Allow All Apps. Also, downloading the Forcefield Child app directly from the App Store will not give you access to all Forcefield features. Instead, from the child's mobile device, go to InstallFF.me, log in and follow the step-by-step instructions.

  • Can I use Forcefield if my computer is a PC?

    Yes. You can set up a parent account and profiles for your children from any computer by going to my.forcefield.me and selecting Get Started. Your account lives on our website and you can access it from any Internet-accessible device. However, currently Forcefield can only be installed on Apple computers and iOS devices (we are currently developing the Windows and Android versions). Once you have finished installation on your children’s Apple computers and iOS mobile devices (iPhones, iPads, and iPods), you can supervise their activity at my.forcefield.me by logging in to your account and viewing their Activity Report from any computer.

App Sleeper  

  • How do I use the App Sleeper?

    Forcefield’s App Sleeper function allows you to sleep and wake apps, games and social networks on your children’s iPhones, iPads and iPod Touch devices. First you must have installed Forcefield on the child’s device. If you have not yet done so, open Safari from your child's mobile device, go to InstallFF.me, log in and follow the steps. You can then use the App Sleeper either by logging into your Parent Portal at my.forcefield.me or by using the Parent App on your iPhone.

    You can use the App Sleeper in three ways:

    1) To sleep apps on demand, simply select the child, select App Sleeper, and select Sleep Apps Now. Apps will sleep on your child’s mobile device until you select Wake Apps Now.

    2) To sleep apps on a timer, select Sleep Apps on a Timer, and select the desired time period. The parent app shows you when apps will reawaken, and at that time your child’s apps will automatically reappear on your child’s phone when the time period is up.

    3) To sleep apps on a repeating schedule, select Sleep Apps on a Schedule and set the times during which you want apps to automatically sleep and wake. For instance, you can select school nights and specify that you want apps off from 7pm in the evening until 7am the following morning. Remember to save your schedule when complete.

    If you have not done so yet, we strongly recommend that you download the Forcefield Parent App from the App Store to use App Sleeper. If you are not using the Parent App, you can also set the same App Sleeper settings by logging into your parent portal at my.forcefield.me.

  • I downloaded the Forcefield Child app onto my child’s iOS device, but the App Sleeper isn’t working. Why?

    In order to use the App Sleeper, you need to install the Forcefield Child app through the Forcefield installation process, not directly from the App Store. When installed through the Forcefield installation process, a Mobile Device Management (MDM) profile is installed on your child’s mobile device that allows you to use the App Sleeper and have other functions by which you can manage your child’s iOS devices remotely from your own iPhone. On your child’s iOS device, launch Safari and go to InstallFF.me and follow the simple installation steps.

  • When the apps disappear, will they be gone permanently?

    No, they are only put “to sleep” until you wake them. You can sleep and wake apps on demand, by using a timer for a specified period of time, or on a repeating schedule.

  • Can my child still text, email and make calls when I have enabled the App Sleeper?

    Yes. App Sleeper does not sleep Mail, Messages or the telephone function, although it does disable the camera so FaceTime will be disabled during App Sleeper sessions.

  • If I sleep apps now, how long will it last?

    1) If you have used the App Sleeper on demand, apps will stay asleep until you wake them manually by using the Wake Apps Now button.

    2) If you have used the App Sleeper’s timer, apps will wake automatically when the time period you specified is up. The amount of time remaining is shown on both the parent web portal and the parent app.

    3) If you have used the App Sleeper’s schedule, apps will wake automatically according to the schedule you have specified.

Photo Report  

  • What about Snapchat?

    Unfortunately, we are unable to show you photos that your children share via Snapchat because Snapchat does not have a public API. Some users like Snapchat because the photos and texts “disappear” after being received by the sender, but many parents also find it troubling because they are unable to supervise their children on Snapchat for the same reason. Our App Report function shows you a list of all apps your children have on their mobile devices, and it will show Snapchat if it is installed. Each parent must decide whether they want their children to have a Snapchat account or not.

  • How do I view photos in Photo Report?

    After you have linked your child’s social networks, you can access your child’s Photo Report in three ways:

    1. Log in to the Parent Dashboard at my.forcefield.me, select a child and then select Activity Report. Click on the camera icon in the upper right hand corner of the Activity Report.
    2. On the daily Activity Report sent to your email, click on the camera icon.
    3. In the Parent App, select Child, then select Photo Report.

  • Can I delete images from my child’s social network from my Photo Report?

    No, your child’s photos are only viewable through our Photo Report. You cannot delete or edit these images by using Forcefield.

  • Does Forcefield connect to any other social networks?

    At the moment, Forcefield’s Photo Report only connects to the social networks shown on the Photo Report Setup page, but we are expanding the list. If you want to suggest one, please email us support@forcefield.me.

  • How do I set up the Photo Report for each of my children?

    This setup is currently unavailable on the Parent iPhone App, so you will need to access your Parent Dashboard at my.forcefield.me. Select a child and then select Photo Report Setup. Choose one of the five social networks we currently support and hit the Add button. You will then be automatically redirected to that social network’s log-in page. Enter your child’s user name/password and log in. This social network is now linked to your Forcefield account and you will receive any image that your child posts to this network in your Activity Report (click on the camera icon). After you have linked this social network, you will be redirected back to the Photo Report Setup page where you can continue to add social networks from the Add Social Network Account dropdown menu.

    Note: If you are currently signed into the same social network on the computer you are using, you must sign out of your own account first before adding this social network in Photo Report Setup (ie, go to Instagram.com, sign out, and then go to Photo Report Setup and select Instagram). You also need to perform this log out before you add the same social network for another child.

Activity Report  

  • The time stamps on websites visited by my child are off by several hours…?

    Make sure that your child's device is registered in the correct time zone. On your child's device, go to Settings > General > Date & Time and correct the time zone.

  • What do the red globe and blue moon icons mean?

    The red globe indicates that Forcefield blockers are not in use and that the child has open access to the Internet and can browse any website. To change this setting and activate the Forcefield blockers, log into your Parent Dashboard, select a child and go to Browsing Rules. The blue moon icon indicates late night browsing and marks any website that has been accessed between 10pm at night and 6am in the morning.

  • How do I see the full URL of a website my child has visited?

    If you are using the free version of Forcefield, the Activity Report only shows you the main URL visited - such as www.youtube.com - as well as the time of day and amount of time your child spent on the site. In the future, Forcefield Premium subscribers will be able see the full URL and will be able to click on it from within the Activity Report to see the actual web page or video that has been accessed. This feature is coming soon.

  • How can I get a daily Activity Report by email?

    When you create a Forcefield parent account with an email address and password, we automatically use that email address to send you a daily browsing Activity Report every morning for each of your children. If you want other people to receive the Activity Report by email, log into Forcefield and go to the Parent Dashboard, click on My Account and enter additional email addresses under Add Parent.

  • My child has been browsing on their laptop, but Forcefield is not recording any activity on my Activity Report.

    It is possible that the Forcefield app on your child's computer has quit or is experiencing a problem. On your child's computer, you will see a little Forcefield icon in the shape of a robot's head. It should be black. When you click on it, it will display a pop down menu at the top of which, in green letters, you should see "Status: OK." If the pop down menu does not display, or if the Forcefield icon is red, restart the computer. If you do not see any Forcefield icon at all, your child may have uninstalled the software. Click here for instructions for installing or reinstalling Forcefield on a child's laptop computer.

Browsing Rules  

  • How do I filter YouTube to make it appropriate for my kids?

    Go to my.forcefield.me and log in to your parent portal. Select your child and then go to "[Child’s Name] Library.” Type www.youtube.com into the url field and then under type of website, use the pop down menu to select “restricted.” Your child will no longer be able to access www.youtube.com from any computer or mobile device that you have installed Forcefield on. Next, make sure you have installed Forcefield on their mobile devices. If you have not done this yet, click here. On their mobile devices, go to the App Store and download the YouTube Kids app. This is an app that we like which is produced by YouTube and filters out most objectionable content that you don’t want your kids to see. Through this app, they will be able access YouTube, but will only see content curated for kids.

  • How do I block my child from accessing specific websites?

    From your Parent Dashboard, go to your child's Library. Under Add or Restrict a Website, select Restricted and input the website. Click Add to complete the process.

  • Does the Forcefield browser work the same way as Safari?

    We built the Forcefield browser to emulate Safari as closely as possible, but there are some differences which some children find frustrating. Certain functions on Apple mobile devices, such as asking Siri to Google something or opening a link on an iPhone, use Safari as the default browser. We hide Safari on the child’s mobile device when Forcefield is installed, so some of these functions do not work as they did with Safari. There are also some benefits that come with the Forcefield browser, such as the premium library of websites and apps, that make it different from Safari.

    If you would like to return Safari to your child’s iPhone or iPad and still keep all of the other Forcefield functions, please see the next FAQ which tells you how you can quickly and easily return Safari to your child’s devices. Please note: Forcefield cannot track browsing activity on Safari, so any websites your child visits using Safari will not be included in your Forcefield Activity Report.

  • Can I NOT track my child’s browsing activity if I choose to?

    Yes. Some parents, especially parents of older teens, want their kids to have browsing privacy. As a parent, you can choose not to monitor your child’s browsing and still use all of the other Forcefield functions such as the App Sleeper and Photo Report.

    On your child’s laptop, simply do not install Forcefield. Forcefield on the laptop does three things: 1) blocks content if you have blocking turned on (typically for younger children), 2) provide a premium content of curated websites (also generally for younger children) and 3) sends browsing activity to your parental Activity Report. If you want you child to have browsing privacy, presumably you don’t care much about any of these functions, so just don’t install Forcefield on the laptop. If you have already installed it, go to the Forcefield menu (little black robot head) in the upper right hand corner of your child’s laptop, select Uninstall Forcefield, type in your Forcefield parent password, and uninstall Forcefield. Then restart the browser. If you wish to reinstall Forcefield at some point, consult the Support/FAQ section of your parent dashboard on our website.

    On your child’s mobile device, you can provide browsing privacy and still us the most popular Forcefield functions for mobile devices, such as the App Sleeper and Photo Report. You do this by allowing Safari, or by downloading another browsing app, such as Chrome. In the Forcefield Parent app or on your parent dashboard on our website, go to Browsing Rules and Allow Safari on Mobile Devices. Safari will immediately return to your child’s iOS device. We will send the child a notification letting them know that Safari is now available on this device and that Forcefield does not track browsing in Safari or other browsers, only browsing done on the Forcefield app.

Texting and Emails  

Changing Users/Setting Up Multiple Users on the Same Computer or iOS Device  

  • How do I set up multiple users on the same computer?

    When installing Forcefield for the first time on a computer, you will be prompted with the question, "Who will be using this computer?" on the same screen in which you are asked to select Safari or Chrome as the browser. The pop down menu will display a list of all children for whom you have set up a Forcefield profile, as well as Multiple Users. Select Multiple Users and finish the installation. Thereafter, each time the computer wakes from a sleeping state, or any time any user opens a browser window, Forcefield will prompt the user to select their name before proceeding to the browser. Your Activity Report will then show you the individual browsing for each of your children, even though they are using the same computer.

  • How do I switch users on my child's computer?

    If you chose Multiple Users when you installed Forcefield on this computer, go to the child’s computer and click on the Forcefield icon in the Finder menu. Select Switch User from the drop down menu and then select the child you want to switch to. Also, each time the computer wakes from sleep, Forcefield will prompt the user to self-identify before allowing access to the browser. If you set up this computer for a single user and now wish to make it multi-user, select Quit from the Forcefield drop down menu and enter your password to exit Forcefield. The Forcefield logo will disappear from the top of the computer. Then go into your Applications folder and launch Forcefield and sign in. Forcefield will ask “Who will be using this computer?” and you should select Multiple Users. Then reselect the desired browser and finish the installation. The computer will now be in multi-user mode.

  • How do I disable Forcefield temporarily when I want to use a computer that I share with my child?

    Under the Forcefield menu in the Finder menu, select Disable Forcefield. Select either 30 or 60 minutes if you wish Forcefield to automatically reengage at the end of that time period. If you don't want to set a time, select, "Until I switch users." Enter your password to disable Forcefield. Forcefield will then be temporarily disabled and the Forcefield App icon will turn red at the top of your screen. This means that no blocking is enabled, and the Activity Report is not tracking any browsing activity. If you forget to switch users back to your child, Forcefield will automatically reengage and switch back to the last child user when the computer sleeps next.

Profile Settings  

  • How do I reset my password?

    Go to https://my.forcefield.me and Sign Out if you are logged. Click Log In on the Welcome screen. Click the "forgot your password?" link. On the Forgot Your Password screen enter your email address and click, "Send me reset password instructions." An email with the subject, "Reset Password Instructions" will be sent to you. Click the, "Change my password" link in the email. Enter your new password twice and click, "Change my password." Your password should now be changed and usable on the Parent Dashboard, Mac app, and iOS apps.

Trouble Shooting  

  • The Activity Report is recording longer sessions than my child is online.

    This is a known problem which we are addressing now. The Activity Report closes out and records the length of a session when your child either changes to a different website, quits the browser or puts the computer to sleep. Depending on the sleep preferences on the child's computer, the length of the session may continue to track even if the child has left the computer or gone to bed. That is why the Activity Report sometimes records sessions for 600 minutes, for example, even though the child clearly has not been active on that website for 10 straight hours. We are working to fix this problem now.

Uninstalling Forcefield  

  • How do I cancel my account?

    Go to My Account on your Parent Dashboard and select Subscription Summary. From there, select Deactivate. This will automatically deactivate your credit card from the next billing cycle. If you signed up in app, go to Settings > iTunes & App Store. Tap your Apple ID at the top of the screen and then tap View Apple ID. You might need to sign in or use Touch ID. Tap Subscriptions, then tap Forcefield and cancel.

  • How do I uninstall and remove the Forcefield Child App from my child’s iPhone or iPad?

    Remove the Mobile Device Management (MDM) profile from the child’s iOS device by going to Settings > General > Device Management. Select Forcefield MDM and tap Remove Management. Enter the device passcode if required. Select Remove.

  • How do I uninstall and remove the Forcefield Parent App from my iPhone or iPad?

    Find the Forcefield icon on your iOS device. Press and hold the icon for three seconds until it begins to wiggle. Touch the small “x” that appears on the Forcefield icon to delete it.

  • How do I uninstall Forcefield on my child’s Mac computer?

    Go to the Safari or Chrome menu and select Preferences. Then select Extensions and for the Forcefield extension click Uninstall in Safari or the trash can in Chrome. Next, quit the Forcefield application. In the Finder menu at the top of the screen, click on the Forcefield “bot” (little robot head) icon and select Quit. You will need to enter your Forcefield parent password in order to quit. Next, throw the Forcefield application away from your Applications folder and empty the trash. Restart the computer and relaunch the browser, which will now behave as it did before Forcefield was installed.

Contact Us

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