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Installing Forcefield  

  • How do I install or reinstall Forcefield for Child Device on my child’s smartphone or tablet?


    From your child’s iOS mobile device, download Forcefield for Child Device from the App Store and follow the prompts.


    From your child’s Android device, go to Google Play and download Forcefield for Child Device, follow the sign-in prompts.


    Tap on Create/Enable Device Administrator > Tap Activate > Tap Permit Usage Access > Tap Forcefield if prompted > Re-tap Permit Usage Access. If your child has an older Android device, go to Google Play, download Forcefield for Child Device and follow the sign-in prompts. Tap on Create Device Administrator > Tap Activate > Tap on Permit Usage Access. In Settings go to > Security > Apps with Access to Usage Data > Enable Forcefield

  • How do I install or reinstall Forcefield on my child's Mac computer?

    From your child's computer, go to InstallFF.me and select Install Forcefield. Forcefield will ask you to confirm that you are on the child’s computer, and will then download an installer file called “Forcefield.pkg” which may appear on your desktop or in your Downloads folder (depending on your settings). Double click on the installer and follow the simple steps. During the process you will be asked to sign in to Forcefield, which is how your child’s computer becomes connected to your new Forcefield account.

    Next, you will be asked whether this computer is used just by one child, or is shared between multiple users (which can also include you). If the computer is likely to be shared, select Multiple Users so that users will have the ability to sign in and sign out on the same computer. You can also change this in Settings later.

    Next, you will be asked to select either Safari or Chrome as the only browser that will be available on this computer after Forcefield is installed. (We strongly recommend that you consult with your child as to which browser they prefer before making this decision.) When the installation is finished, Forcefield will remove and disable all other browsers except for the one you selected, and will relaunch that browser. Your child may now browse the Internet and you will see all browsing on your Activity Report.

  • How do I install or reinstall Forcefield for Parent Device on my mobile device?

    From your smartphone or tablet go to the App Store or Google Play. Search for Forcefield for Parent Device. Download the app, launch the app and sign into Forcefield.

  • How do I prevent my child from uninstalling Forcefield, or know if it has been uninstalled?

    If your child disables Forcefield by uninstalling the browser extension from their computer or by deleting the app from their mobile device, you will be notified in the following ways:

    1) You will receive an alert on your mobile device if you have Forcefield for Parent Device installed and Notifications enabled.

    2) You will receive an email from us the following day letting you know that Forcefield has been disabled on your child's device(s). To reinstall, follow the steps in these FAQs about installing/reinstalling Forcefield.

App Sleeper  

  • How do I use the App Sleeper?



    Forcefield’s App Sleeper function allows you to sleep and wake apps, games and social networks on your children’s mobile devices. You must first install Forcefield for Child Device on your child's device. If you have not yet done so, from your child's device, go to Google Play or the App Store, download Forcefield for Child Device and follow the prompts. You can then use the App Sleeper either by logging into your Parent Dashboard at my.forcefield.me or by using the Parent App from your mobile device.

    You can use the App Sleeper in three ways:

    1) To sleep apps on demand, select the child, select App Sleeper, and select Sleep Apps Now. Apps will sleep on your child’s mobile device until you select Wake Apps Now.

    2) To sleep apps on a timer, select Sleep Apps on a Timer, and select the desired time period when you want apps off. When this time has expired, apps will reappear.

    3) To sleep apps on a repeating schedule, select Sleep Apps on a Schedule and select when you want apps to automatically sleep and then wake. Remember to save your schedule when complete.

     

  • I downloaded Forcefield for Child Device onto my child’s device, but the App Sleeper isn’t working. Why?

    In order to use the App Sleeper, you need to install Forcefield for Child Device on your child's mobile device(s). To do this, from your child’s mobile device, download Forcefield for Child Device from the App Store or Google Play and follow the prompts.

  • If I sleep my child’s apps, will it impact all of their devices?

    Yes. The App Sleeper is set up per child. If your child has more than one Forcefield-installed mobile device, using the App Sleeper will wake and sleep apps on all of the devices registered to that child at the same time.

  • Can my child still text, email and make calls when I have enabled the App Sleeper?

    On iOS devices, the App Sleeper sleeps all apps, although texting and telephone functions will remain, as well as some system apps. On Android devices, the App Sleeper sleeps all apps, including texting, although the telephone function will remain.

  • If I sleep apps now, how long will it last?

    1) If you have used the App Sleeper on demand, apps will stay asleep until you wake them manually by using the Wake Apps Now button. If no Wake Apps Now command is received after 12 hours, apps will automatically wake.

    2) If you have used the App Sleeper’s timer, apps will wake automatically when the time period you specified is up. The amount of time remaining is shown on both the parent dashboard and the parent app.

    3) If you have used the App Sleeper’s scheduler, apps will wake automatically according to the schedule you have specified.

Photo Report  

  • How do I set up the Photo Report for each of my children?




    In order to set up Photo Report, you need to access your Parent Dashboard at my.forcefield.me from a desktop or laptop computer. Select a child, then Photo Report and Photo Report Setup (upper right). Choose one of the five social networks we currently support and tap on the Add button. You will then be automatically redirected to that social network’s log-in page. Enter your child’s user name/password and log in. This social network is now linked to your Forcefield account and you will receive any image that your child posts to this network in your Activity Report (click on the camera icon). After you have linked to this social network, you will be redirected back to the Photo Report Setup page where you can continue to add social networks from the Add Social Network Account dropdown menu.

    Note: If you are currently signed into the same social network on the computer you are using, you must sign out of your own account first before adding this social network in Photo Report Setup (ie, go to Instagram.com, sign out, and then go to Photo Report Setup and select Instagram). You also need to perform this log out before you add the same social network for another child.

  • How do I view photos in Photo Report?

    After you have linked your child’s social networks, you can access the Photo Report in three ways:

    1) Log in to the Parent Dashboard at my.forcefield.me, select a child and then select Activity Report. Click on the camera icon in the upper right hand corner of the Activity Report.

    2) On the daily Activity Report sent to your email, click on the camera icon.

    3) In the Parent App or on the Parent Dashboard, select Child, then select Photo Report.

  • Can I delete images from my child’s social network from my Photo Report?

    No, your child’s photos are only viewable through our Photo Report. You cannot delete or edit these images with Forcefield.

  • Does Forcefield connect to any other social networks?

    At the moment, Forcefield’s Photo Report only connects to the social networks shown on the Photo Report Setup page, but we are expanding the list.

  • What about Snapchat?

    Unfortunately, we are unable to show you photos and videos that your children share via Snapchat because it does not have a public API.

App Report  

Activity Report  

  • How can I get a daily Activity Report by email?



    When you create a Forcefield parent account with an email address and password, we automatically use that email address to send you a daily browsing Activity Report every morning for each of your children if they have web browsing activity with the Forcefield browser. If you want other people to receive the Activity Report by email, log into your Parent Dashboard at my.forcefield.me, click on My Account and enter additional email addresses under Add Parent. Note: In order to connect to your child's Internet browsing, they must use Forcefield for Child Device.

  • How do I see the full URL of a website my child has visited?

    The Activity Report only shows you the main URL visited - such as www.youtube.com - as well as the time of day and amount of time your child spends on the site. In the future, Forcefield will report on the full URL and parents will be able to click on it from within the Activity Report. This feature is coming soon.

  • Why has my Activity Report stopped showing any browsing information?

    1) Your child may not have browsed any websites recently from any Forcefield-enabled computers or mobile devices.

    2) Your child may have uninstalled Forcefield by disabling the browser extension on their computer or deleting the app from their mobile device. If this has happened, you would have received a notification on Forcefield for Parent Device (assuming Notifications were enabled), another notification on your Parent Dashboard online and also in an email from us. If you think it is possible that you may have missed these notifications, check your child's computer or mobile device to see if Forcefield is enabled: On the computer, open Safari or Chrome (whichever browser you selected upon installation), go to Extensions and see if the Forcefield extension is present and active. On your child's mobile device, look to see if the Forcefield app icon is present. We recommend that you also browse a few websites from these devices and then check to see if they are showing up on your child's Activity Report.

    3) Your child may have downloaded another browser on their mobile device. Forcefield can only record browsing activity done from within Forcefield for Child Device. If your child has downloaded another browser, we would have sent you the three notifications above. If you are unsure, log in to your Parent Dashboard online and review all of the apps on your children's mobile devices with our App Report. If you see other browser apps, you must delete them from your child's mobile device(s) and tell your child that you will know if they download another browser again. Consult FAQs for instructions to reinstall Forcefield if necessary.

  • My child has been browsing on their laptop, but Forcefield is not recording any activity on my Activity Report.

    It is possible that the Forcefield app on your child's computer has quit or is experiencing a problem. On your child's computer, you will see the Forcefield icon in the shape of a robot's head. It should be black. When you click on it, it will display a pop down menu at the top of which, in green letters, you should see "Status: OK." If the pop down menu does not display, or if the Forcefield icon is red, restart the computer. If you do not see any Forcefield icon at all, your child may have uninstalled the software. Click here for instructions for installing or reinstalling Forcefield on a child's laptop computer.

  • The time stamps on websites visited by my child are off by several hours. Why?

    Make sure that your child's device is registered in the correct time zone. On your child's iOS device, go to Settings > General > Date & Time and correct the time zone.

    On your child's Android device, press the Menu button > Tap Settings > Scroll down and tap Date & Time > Tap the box next to Automatic to un-check it > Tap Select Time Zone to view a list of time zones

Browsing Rules  

  • What's the difference between Blocking On and Blocking Off?

    With Blocking On, your child can only browse the Forcefield Library of educational websites and any website that you manually add into their personal library. With Blocking Off, your child can browse the entire Internet, but you can still lock in SafeSearch and YouTube Restricted Mode. You can also restrict access to any website from their personal library.

  • Does the Forcefield browser work the same way as Safari and Chrome?

    We built the Forcefield browser to emulate Safari and Chrome as closely as possible. Certain functions on Apple mobile devices, such as asking Siri to Google something or opening a link on an iPhone, use Safari as the default browser. If parents have opted to hide Safari on their child’s mobile device, some of these functions will not work as they did with Safari. There are many benefits that come with the Forcefield browser, such as locking in SafeSearch, YouTube Restricted Mode as well as the ability to restrict access to specific websites.

    If you would like to return Safari or Chrome to your child’s mobile device and still keep all of the other Forcefield functions, please see the next FAQ which tells you how you can quickly and easily return the system browser to your child’s devices. Please note: Forcefield cannot track browsing activity on other browsers, so any websites your child visits using Safari, Chrome or other browsers will not be included in your Activity Report.

  • Can I give my child access to websites that I have previously blocked?

    Yes. From the Forcefield Parent Dashboard or Parent App, go to your child's Library. Under Restricted sites, tap Edit, select the website and then tap Delete. Your child will now be able to access this website.

  • How do I block my child from accessing specific websites?

    From your Parent Dashboard or Parent App, go to your child's Library. Under Allowed or Restricted, select Restricted and input the website. Click Add to complete the process.

  • Can I not track my child’s browsing activity if I choose to?

    Yes. Some parents want their kids to have browsing privacy. As a parent, you can choose not to monitor your child’s browsing and still use all other Forcefield functions such as the App Sleeper, App Report and Photo Report.

    On your child’s laptop, simply do not install Forcefield. If you have already installed it, go to the Forcefield menu (little black robot head) in the upper right hand corner of your child’s laptop, select Uninstall Forcefield, type in your Forcefield parent password, and uninstall Forcefield. Then restart the browser. If you wish to reinstall Forcefield at some point, consult the Support/FAQ section of your parent dashboard on our website.

    On your child’s mobile device, you can provide browsing privacy and still use the most popular Forcefield functions for mobile devices, such as the App Sleeper and Photo Report. Do this by enabling Allow Unmonitored Internet Browsing from Browsing Rules, or by downloading another browser.

Texting and Emails  

Changing Users/Setting Up Multiple Users on the Same Computer or Mobile Device  

  • How do I set up multiple users on the same computer?

    When installing Forcefield for the first time on an Apple computer, you will be prompted with the question, "Who will be using this computer?" on the same screen in which you are asked to select Safari or Chrome as the browser. The pop down menu will display a list of all children for whom you have set up a Forcefield profile, as well as Multiple Users. Select Multiple Users and finish the installation. Thereafter, each time the computer wakes from a sleeping state, or any time any user opens a browser window, Forcefield will prompt the user to select their name before proceeding to the browser. Your Activity Report will then show you the individual browsing for each of your children, even though they are using the same computer.

  • How do I switch users on my child's computer?

    If you chose Multiple Users when you installed Forcefield on this computer, go to the child’s computer and click on the Forcefield icon in the Finder menu. Select Switch User from the drop down menu and then select the child you want to switch to. Also, each time the computer wakes from sleep, Forcefield will prompt the user to self-identify before allowing access to the browser. If you set up this computer for a single user and now wish to make it multi-user, select Quit from the Forcefield drop down menu and enter your password to exit Forcefield. The Forcefield logo will disappear from the top of the computer. Then go into your Applications folder, launch Forcefield and sign in. Forcefield will ask “Who will be using this computer?” and you should select Multiple Users. Then reselect the desired browser and finish the installation. The computer will now be in multi-user mode.

  • How do I disable Forcefield temporarily when I want to use a computer that I share with my child?

    Under the Forcefield menu in the Finder menu, select Disable Forcefield. Select either 30 or 60 minutes if you wish Forcefield to automatically reengage at the end of that time period. If you don't want to set a time, select "Until I switch users." Enter your password to disable Forcefield. Forcefield will then be temporarily disabled and the Forcefield App icon will turn red at the top of your screen. This means that no blocking is enabled, and the Activity Report is not tracking any browsing activity. If you forget to switch users back to your child, Forcefield will automatically reengage and switch back to the last child user when the computer sleeps next.

  • How can I transfer Forcefield to my child's new phone?

    You first need to uninstall Forcefield from your child's old phone. To do this from an iPhone, iPad or iPod, go to Settings > General > Device Management. Select Forcefield MDM and tap Remove Management. Enter the device passcode if required. Select Remove. To install Forcefield on your child's new iOS device, download Forcefield for Child Device from the App Store and follow the prompts.

    Do do this from your child's Android device, select Forcefield for Child Device and drag to trash. If prompted, tap Manage Device Administrators and uncheck Forcefield for Child Device. Tap Deactivate. Under "Apps with usage access," tap Forcefield for Child Device and toggle "off." You will then need to re-drag Forcefield into the trash. Other Android devices may require you to go to Settings > General > Security > Device administrators > Uncheck Forcefield and tap on Deactivate. Go back to Security, scroll down to "App with access to usage data" and uncheck Forcefield. On the device's home screen, re-drag into trash. To reinstall on an Android device, download Forcefield for Child Device from Google Play and follow the Installing on Child Mobile Device FAQ.

  • How can I change a previously installed device to a different child?

    Launch the Forcefield child app, then tap the Forcefield icon (upper left on tablet; bottom center on Android). Select Change Child and select which child will now be using this device. It may take a few minutes for the Forcefield parent app and website to update accordingly.

Profile Settings  

  • How do I reset my password?

    Go to my.forcefield.me and Sign Out if you are logged in. Click Log In on the Welcome screen. Click the "Forgot your password?" link. On the "Forgot Your Password" screen enter your email address and click, "Send me reset password instructions." An email with the subject, "Reset Password Instructions" will be sent to you. Click the, "Change my password" link in the email. Enter your new password twice and click, "Change my password." Your password will now be changed and usable on the Parent Dashboard, Mac app, and mobile apps.

Family Finder  

  • How do I use Family Finder?



    Family Finder allows you to locate your child’s iPhone and/or Android devices. In order to use Family Finder, you must enable Forcefield for Child Device's location permissions on your child’s device. Open the Forcefield for Child Device app, wait for the location permission prompt and allow permission.

    If you don’t receive the prompt on the child’s iPhone:

    1. Go to Settings

    2. Scroll down to Forcefield

    3. Select Location

    4. Tap Always

    5. Ensure Background App Refresh is enabled

    6. Open Forcefield for Child Device (so the Forcefield app stays open in the background)

    If you don’t receive the prompt on the child’s Android device:

    1. Go to Settings

    2. Tap Apps

    3. Scroll down to Forcefield

    4. Tap Permissions

    5. Ensure Location is enabled
     

  • Does Family Finder use data or WiFi?

    Family Finder uses WiFi when available; if not, it relies on cellular data.

  • How often does Family Finder update my child’s location?

    Family Finder updates your child's location on a regular interval and with any significant changes in location. Note: Family Finder will not report your child’s location during an App Sleeper session.

  • Can my child turn it off?

    If your child disables Location, Family Finder will not work. We will send you a notification if we detect that location permissions have changed and if we have not received a timely location update.

  • Can I see my child’s location at any time?

    Yes. Select child’s name, tap Family Finder, and you can see your child’s real-time position on a private map. Note: Family Finder will not report your child’s location during an App Sleeper session.

Uninstalling Forcefield  

  • How do I cancel my account?

    Go to My Account on your Parent Dashboard and select Subscription Summary. From there, select Deactivate. This will automatically deactivate your credit card from the next billing cycle if you have signed up via our website. If you signed up in the App Store, on the parent device, go to Settings > iTunes & App Store. Tap your Apple ID at the top of the screen and then tap View Apple ID. You might need to sign in or use Touch ID. Tap Subscriptions, then tap Forcefield and cancel.

    If you signed up in the Google Play Store, from the parent device, select Google Play Store > Tap on upper left "hamburger" menu > Account > Subscriptions > Find Forcefield for Parent Device > Tap Manage > Cancel Subscription.

  • How do I uninstall and remove the Forcefield Child App from my child’s smartphone or tablet?

    From iOS devices: Go to Settings > General > Device Management. Select Forcefield MDM and tap Remove Management. Enter the device passcode if required. Select Remove.

    From Android devices: Select Forcefield for Child Device and drag to trash. If prompted, tap Manage Device Administrators and uncheck Forcefield for Child Device. Tap Deactivate. Under “Apps with usage access,” tap Forcefield for Child Device and toggle “off.” You will then need to re-drag Forcefield into the trash. Other Android devices may require you to go to Settings > General > Security > Device administrators > Uncheck Forcefield and tap on Deactivate. Go back to Security, scroll down to “App with access to usage data” and uncheck Forcefield. On the device’s home screen, re-drag into trash.

  • How do I uninstall and remove Forcefield for Parent Device from my smartphone or tablet?

    On iOS devices: Find the Forcefield icon on your iOS device. Lightly press and hold the icon for three seconds until it begins to wiggle. Touch the small “x” that appears on the Forcefield icon to delete it.

  • How do I uninstall Forcefield on my child’s Mac computer?

    Go to the Safari or Chrome menu and select Preferences. Then select Extensions and for the Forcefield extension click Uninstall in Safari or the trash can in Chrome. Next, quit the Forcefield application. In the Finder menu at the top of the screen, click on the Forcefield “bot” (little robot head) icon and select Quit. You will need to enter your Forcefield parent password in order to quit. Next, throw the Forcefield application away from your Applications folder and empty the trash. Restart the computer and relaunch the browser, which will now behave as it did before Forcefield was installed.

Contact Us

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    Los Angeles, CA 90036 | 1.619.736.7615 | support: support@forcefield.me
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