It is possible that the Forcefield app on your child's computer has quit or is experiencing a problem. On your child's computer, you will see the Forcefield icon in the shape of a robot's head. It should be black. When you click on it, it will display a pop down menu at the top of which, in green letters, you should see "Status: OK." If the pop down menu does not display, or if the Forcefield icon is red, restart the computer. If you do not see any Forcefield icon at all, your child may have uninstalled the software. Click here
for instructions for installing or reinstalling Forcefield on a child's laptop computer.